certification microsoft
New Horizons Computer Learning Center of Columbus, Ohio - Certification - Microsoft, Linux, Novell, Cisco, CompTia, Citrix, Help Desk, Adobe, Healthcare and more
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New Horizons CLC Of Columbus
6175 Shamrock Court, Suite W
Dublin, OH 43016
Phone: (614) 798-1000
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Help Desk Institute
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Help Desks are changing due to technological evolution, the need for more stringent business practices, changing customer requirements, and the growth of distributed work teams. As a result, impeccable Help Desk Management and a business-centric help desk are necessary to meet the greater needs of the entire organization.
The New Horizons Help Desk offering includes three certification tracks that will help you become a complete IT Support Professional. CompTIA, Help Desk Institute, and Microsoft all agree the combinationof CompTIA's A+,HDI's soft skills, and Microsoft's MCDST Certification create the perfect training path for an IT Support Professional.
If you are looking for a career change into the Help Desk industry:
Training for 3 industry standard certifications: A+, MCDST, and HDI
Provides the skills needed to fulfill job roles and responsibilities in the Help Desk Industry
Provides the perfect combination of Soft Skills and Technical Desktop Skills
If you are looking to increase satisfaction of the customers of your company's services, our training:
Improves communication andoperating efficiency, decreases staff turnover, and increases client turnover and customer satisfaction
Addresses issues such as loss of business due to poor Customer Service
Puts companies in the beginning stages of a business-centric Help Desk, supporting business initiatives
Help Desk Institute
The Help Desk Institute (HDI) is a program of internationally recognized open standards designed by IT help desk experts and industry leaders. The aim of this program is to improve help desk standards and to establish a structured education and career path for the industry. This program is designed for a support professional who serves internal and/or external customers in a technical support, help desk, support center, or customer support role.
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